Terms and Conditions
These Internal Regulations (“Regulations”) set the binding rules for the access and use of every BHOUT Club – whether operated by BHT – LDA., with registered office at Rua de São Brás, 42, R/C Esq., 2890-320 São Francisco, registered with the Lisbon Commercial Registry Office under corporate number 515 724 637 and with share capital of EUR 5,000.00 (“BHT”) or by another legal entity.
These Regulations apply to any natural person aged 16 years or over (the “Client”) who contracts the Services in person or through the website https://www.bhout.com/club (the “Site”) or the mobile application (the “App”).
A Portuguese version of the Regulations is also available; in case of doubt, the Portuguese text prevails.
1. DEFINTIONS
1.1 BHOUT Club – any BHOUT-branded club, whether an “stand-alone” club or a “club-within-a-club” located inside another gym, academy or health-club facility.
1.2 Operator – (i) BHT itself, or (ii) any other legal entity or individual that, with BHT’s authorization, assumes the day-to-day management and operational control of a BHOUT Club (including any franchisee, licensee or management company), and which is therefore directly responsible for complying with and enforcing these Regulations at that BHOUT Club.
1.3 Services – fitboxing or other fitness sessions — whether purchased through a membership, multi‑session package or single drop‑in class —, plus all ancillary fitness services offered by the Operator.
2. SCOPE
2.1 Scope. These Regulations establish the conditions under which Clients may access any BHOUT Club and make use of the Services.
2.2 Acceptance. The Regulations are deemed accepted when a Client (i) purchases, electronically (Site or App) or in person, any Services and/or (ii) accesses any BHOUT Club. Parents are responsible for ensuring compliance by their children under 18.
2.3 Training Session Packages, Drop-in Sessions and Memberships. The Operator offers several Services’ tariff options through the Site, the App or on-site: (a) single “drop in” sessions, (b) multi session packages (“Training Session Packages”), and (c) memberships billed periodically (“Memberships”). Unless a specific offer states otherwise, these products do not include any minimum commitment period or loyalty clause. Every package or membership credits the Client with a fixed number of sessions or an attendance allowance, which must be used within the validity period shown at checkout. At the end of that period unused sessions expire automatically and are non refundable, save where mandatory consumer law provides otherwise.
2.3 A Right of withdrawal (online purchases). Where the Services are acquired exclusively online, the Client enjoys a 14 day cooling off period. The Client may withdraw the Services within that period by sending a clear statement to the e mail address indicated below in the “Contacts” section. If, however, the Client books or attends any session before the end of the cooling off period, the Client expressly renounces the right of withdrawal.
2.4 Club-within-a-club. These Regulations apply in all BHOUT Clubs but must be supplemented by the specific regulations of any host gym, academy or health club in which a BHOUT Club is located. Where differences exist, the host regulations prevail.
3. ACCESS AND USE OF THE BHOUT CLUBS
3.1 Physical Activity and Sport Framework Law. Before using the services, the Client must ensure, in accordance with Law 5/2007 of 16 January, that no medical contraindication exists. Parents must ensure compliance on behalf of Clients under 18.
3.2 Monitoring Physical Condition. Clients are responsible for their own physical condition. If unusual symptoms occur, they must (a) stop exercising and (b) inform the instructor or any employee. The Operator may request medical clearance; costs are borne by the Client.
3.3 Pregnant Clients. Pregnant Clients must consult their doctor before participating. The Operator accepts no responsibility for complications arising from failure to do so.
3.4 Minimum Age. Use of the BHOUT Clubs is prohibited to persons under 16. Clients aged 16 or 17 may register only with written consent of a parent or legal guardian.
3.5 Opening Hours. Opening hours, displayed on the Site and App, may be changed; the Operator will give at least 7 days’ notice, except in emergencies.
3.6 Limitations on Use. The Operator may restrict access for maintenance, events, filming, etc. Clients will be informed in advance via the Site and App. No compensation is due for closures shorter than 48 consecutive hours.
3.7 Additional Services.
i. Towels: In Stand Alone BHOUT Clubs towels may or may not be provided. In BHOUT Clubs Within a Club, provision depends on the host policy.
ii. Lockers: Day use lockers are provided on a first come, first served basis. Items left overnight may be removed. The Operator is not liable for loss, theft or robbery except where required by law.
iii. Parking: Where available, parking spaces are unguarded and used at the Client’s risk.
iv. Changes: The Operator may add or modify services, equipment and activities at any time.
3.8 Lost Property. Found items must be handed to reception or to an employee. They are kept for 3 months and then donated to charity; underwear or soiled garments are discarded immediately.
3.9 Property Damage. The Operator is liable only for damage caused by willful misconduct or negligence, within the limits of Portuguese law.
3.10 Personal Accident. The Operator holds the mandatory Personal Accident Insurance. Any accident must be reported immediately to the Technical Director or the senior employee on duty.
3.11 Hygiene. Clients must maintain hygiene, use a towel, clean equipment after use and wear indoor only footwear.
3.12 Dress Code. Appropriate sportswear is required.
3.13 Mobile Phones. Phones shall not be used during sessions and must be switched off or set to flight mode.
3.14 Faulty Equipment. Malfunctions must be reported immediately to a technician on duty.
3.15 Smoking. Smoking and vaping are prohibited on the Operator’s premises.
3.16 Filming, Photography or Recording. Not permitted without prior authorisation; non compliance leads to deletion of material and removal from the BHOUT Club.
3.17 Access and Conduct. The Operator may refuse entry or require anyone to leave for inappropriate behaviour, disturbances, theft or violence. Abusive language, threats or violence are not tolerated.
3.18 Animals. Not allowed unless expressly authorised.
3.19 Alcohol and Prohibited Substances. Clients may not use the facilities while under the influence of alcohol, narcotics or other substances that may endanger health.
4. CLIENT RIGHTS
Clients have, inter alia, the right to access the BHOUT Clubs’ facilities, services and activities available at any given time, in accordance with Section 3.
5. CLIENT OBLIGATIONS
Clients must:
i. Complete the Membership Form truthfully and keep it up to date;
ii. Comply with these Regulations at all times;
iii. Follow Operator instructions, including those of staff and instructors;
iv. Non profit Use: not use the BHOUT Clubs for paid services without prior written authorisation;
v. Personal Training: not engage third parties for personal training or therapy in BHOUT Clubs without prior written authorisation.
6. GUESTS
6.1 Guest Admission. A Client aged 16 or over may bring guests to theBHOUT Club; each guest must complete the adhesion form via the Site or App, asfor other Clients. Host‑gym rules prevail in BHOUT ClubsWithin a Club.
6.2 Responsibility. The Client is responsible for ensuring guests complywith these Regulations and any applicable host rules.
7. LIMITATION OF LIABILITY
Nothing in these Regulations excludes or limits liability for death or personal injury caused by negligence, for willful misconduct, or for any other liability that cannot lawfully be excluded. Subject to the foregoing and to mandatory consumer protection rules, the Operator is not liable for (a) indirect or consequential losses, (b) loss of profit, goodwill or data, or (c) any damage in excess of the maximum coverage available under the Personal Accident policy referred to in section 3.10 and, where applicable, the general liability policy maintained by the Operator.
8. SUSPENSION AND TERMINATION FOR BREACH
The Operator may, by written notice or on site order, suspend or terminate the Client’s right to access the BHOUT Club and Services, with immediate effect, if the Client materially breaches these Regulations.
9. COMPLAINTS
Livro de Reclamações. A physical and electronic complaints book is available at each BHOUT Club and via link in the Site/App footer.
10. DATA PROTECTION
Personal data is processed in accordance with the Privacy Policy available on the Site and App.
11. AMENDMENTS
The Operator may amend these Regulations; Clients will be notified 15 days in advance. The current version is displayed at reception and on the Site and App.
12. GOVERNING LAW & JURISDICTION
These Regulations are governed by Portuguese law and all disputes shall be submitted to the courts of Lisbon.
13. CONTACTS
• Club Manager –available during opening hours at each BHOUT Club.
• Customer Support: hello@bhout.com
Approved and published on May 2025.
